GENERAL INFORMATION
To place orders, request product samples, or obtain product selection assistance, please call our Sales Department Monday through Friday 8:00 A.M. to 4:30 P.M. Pacific Time. For your convenience, orders may be faxed 24-hours a day, 7-days a week.
A complete listing of factory authorized service centers is maintained on this web site. Factory Technical Support is available to industry professionals Monday through Friday 8:00 A.M. to 4:30 P.M. Pacific Time at the following numbers:
Brett Aqualine products are warranted to be free from defects in workmanship and material under normal use and conditions for a period of two (2) years from the date of original manufacture. Replacement parts/repairs are warranted to be free from defects in workmanship and materials under normal use and conditions for a period of 90-days from the date of purchase. Should repair be required by reason of any defect in workmanship or material during the warranty period, Spa Builder Systems Group will repair, or at their discretion, replace the product without charge, subject to verification of the defect, upon delivery of the product to:
SPA BUILDERS SYSTEMS GROUP (Brett Aqualine Products) 1219 South Bon View Avenue Ontario, CA 91761
If the repair is required after the expiration date of the warranty period, Spa Builders Systems Group will repair the product and bill for any necessary labor, replacement parts, shipping and handling.
This warranty is void if the unit: 1) is not installed in accordance with the instructions; 2) is connected to improper voltage; 3) is subjected to improper water chemistry; 4) is mechanically or electrically altered in any way; 5) is subjected to water or immersion (excluding electric heating elements); 6) relay or switch contacts show evidence of short circuiting or the unit has been visibly damaged by accident, misuse, or which has been damaged by wind, rain lightning, freezing, or other cause; or upon which the serial number or manufacture date has been altered, effaced or removed. Pump seals, pump motors, o-rings, gaskets, and air blower brushes are covered only during the first year of the warranty period.
All products returned as defective are subject to evaluation and labor charges. There is a charge for replacement parts and labor if the defective unit is returned for any of the reasons listed above. Labor will be applied at a rate of $60.00 per hour.
Spa Builders Systems Group shall not be liable for any inconvenience, loss of time, or incidental expenses incurred. Spa Builders Systems Group shall not be liable for any labor charges associated with the removal or re-installation of any products returned as defective.
This warranty extends only to normal residential (non-commercial) usage by the original retail purchaser within the continental United States, including Alaska and Hawaii. This is the only warranty expressed or implied by Steamboat International LLC. Warranties implied under state law, including any implied warranty of merchantability or fitness for a particular purpose, shall be limited to one year from the date of manufacture.
Some states do not allow the exclusion or
limitation of incidental or consequential damages, therefore the
above limitation may not apply to you.
RETURNS
TO OBTAIN WARRANTY & NON-WARRANTY SERVICE: Please include a note describing the problem and include a return address and phone number. Product may be shipped, freight prepaid, to:
SPA BUILDERS SYSTEMS GROUP (Brett Aqualine Products) 1219 South Bon View Avenue Ontario, CA 91761
TO RETURN PRODUCT FOR CREDIT: A Return Merchandise Authorization must be obtained prior to returning product for credit. Product authorized for return must be in sellable condition and within the warranty period. All returned product will be subject to a restocking charge, Contact the Sales Department to obtain a RMA number.